Returns and Exchanges



Returns

Please be sure to check sizes and measurements prior to ordering.  We do not offer exchanges due to limited stock and availability.   If an acceptable item is returned you will be refunded and you will need to place a new order.

Returns must be requested within 14 days of delivery and received within 30 days of original delivery date. Buyer will be responsible for return shipping costs.  To request a return please email us at: pupstuffsupply@gmail.com.  You will need to ship the item back with your packing list or a copy of your order. 

We recommend using a tracking number when shipping returns.  We are not responsible for lost or missing packages.

Not all items are eligible for return.  Sale or clearance items are not returnable and are Final Sale.  Items must be new and unused, this means hair/ fur free and unaltered. Used, dirty, hairy, chewed or damaged items sent back will not be refunded and will not be returned to the buyer.

Once your return is reviewed and accepted you will be refunded to your original form of payment for the item cost.  Shipping costs are not refundable.

If you have received the incorrect item or a defective item please email us at: pupstuffsupply@gmail.com